Effective date: 25th May 2018
Last reviewed: 18th June 2025
This privacy policy explains how Event Floorplans Ltd ("we", "us", or "our") uses and protects any personal information that you provide when using this website or our services.
We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified, you can be assured it will only be used in accordance with this policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
We may update this policy from time to time by amending this page. You should check back periodically to ensure that you remain happy with any changes.
We may collect the following personal data:
Name
Company name
Postal address
Phone number
Email address
We may also collect information relevant to your account setup and support history.
We collect and process your data for the following purposes:
To administer your account
To process orders and activate software licences
To provide technical support
To manage your software licence(s), including activation and reactivation
To keep internal records (e.g. for billing or licence history)
To send occasional marketing communications, if you have opted in to receive them
We may use a third-party service to send marketing emails. You can unsubscribe at any time.
Under UK GDPR, we rely on the following lawful bases:
Contract – where processing is necessary to fulfil our contract with you (e.g. licence provision and support).
Consent – for marketing communications, which you must explicitly opt into.
Legal obligation – where we are required to retain records or share data by law (e.g. for tax or fraud prevention).
We are committed to ensuring that your data is secure. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect.
Cookies are small files stored on your device that help improve your browsing experience.
We use:
Traffic log cookies – to identify which pages are being used and to analyse site performance.
Session cookies – to remember temporary user preferences or login states.
We only use this data for analytical purposes. Cookies do not give us access to your computer or any data you do not choose to share.
You can modify your browser settings to decline cookies if you prefer. Doing so may limit some functionality of the website.
Our website may contain links to third-party websites. Once you leave our site, we have no control over the content or data protection practices of those sites. We recommend reviewing the privacy policies of any external sites you visit.
Depending on the context, Event Floorplans Ltd acts as both the data controller and data processor of your personal data.
You have the right to:
Request access to the personal data we hold about you
Request correction of any inaccurate or incomplete data
Request deletion of your data (subject to contractual or legal obligations)
Object to or restrict certain types of data processing
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner's Office (ICO)
We retain your personal data for as long as it is needed to manage your account and software licences. If you request that we delete your data, we will do so unless we are required to retain it by law. Please note that deleting your data may prevent us from reactivating software licences or providing support unless you can provide proof of purchase.
To exercise your rights or request changes to your information, please contact:
Event Floorplans Ltd
Rowley Close, Swadlincote, Derbyshire, DE11 8LX
Email: support@eventfloorplans.co.uk
We aim to respond to all data requests within 30 days.